Our services

Subscriptions

The management of subscriptions forms the core of the Prenax suite of services.

Processing of all orders: We’ll process all your subscription orders at the our negotiated publisher rate or your negotiated corporate rate - whichever is lower. Potential bulk deals are identified, negotiated and cost allocated accordingly.

Management of all invoices: We will check publisher invoices for accuracy against purchase orders, and ensure that cost centre allocation is correctly calculated. Any error or lack of care anywhere in the lifecycle of a subscription will turn up in the invoice. A faultless invoice is proof of careful attention to detail throughout the whole process. EDI and automatic invoice uploading is easy with Prenax.

Processing of all claims: Whether they are online access issues, technical difficulties, or typical print-related issues, all claims are handled by your Customer Service Executive, not outsourced to some far-off country. Nor do we “bundle” them centrally prior to offshore processing. Prenax has the most efficient and effective claim handling process in the industry. 

Processing of all renewals: Most organisations have renewal dates spread throughout the year, with bulk deal contracts having a common renewal date. These contracts may be global, with the price dependent on the number of users. We’ll manage renewals the way you want to – line by line through the online system, or automated in bulk – it’s your call.

Providing online management reports: You will have a huge advantage with the accurate reporting we provide through Prenax Online. Standard “one click” reports give you clear and exportable real-time reports on all aspects of your spend via Prenax. You can easily customise your reports online – giving you valuable Management Information on trends and budgets.

Managing direct deals: When you engage Prenax as your vendor management partner, we will pass all discount on to you. This “non-agency” approach allows a three-way communication between the client, the publisher and Prenax. Each publisher and client has a slightly different way of operating, but Prenax finds the most efficient way of working together, ensuring the continued smooth running of all contracts.

Manage and access anywhere

Manage and access anywhere

Our people are at the heart of what we do